They were using an outdated Symantec product, but I installed the Charter Communications High-Speed Security Suite (F-Secure). They had a recurring virus message before, and now after installing the new security suite, they are still getting a message that the antivirus program cannot disinfect "Packed. Win32. Tibs". What is the best way to get rid of this trojan? Thanks!
My in-laws' computer is apparently infected with Packed.Win32.Tibs, and their antivirus can't disinfect...hp
Try rebooting into "Safe mode" -- F8 when the computer boots, then rerun the virus scanner.
My in-laws' computer is apparently infected with Packed.Win32.Tibs, and their antivirus can't disinfect...mcaffee
Try FREE Sysclean.com and its Virus definition from Trend Micro.
Run in Safe Mode. Any viruses or trojans found will be deleted.
Alternatively go surfing for a DOS booting virus scanner.
See here for info on "Packed. Win32.Tibs" trojan and the recovery procedures:
http://www.sophos.com/virusinfo/analyses...
http://www.sophos.com/support/disinfecti...
Oh dear - problems but possible solutions!
Read-up at these sites on the Trojan that your PC has been infected with.
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